Terms of service

Welcome to Keepsake Lane Co. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Keepsake Lane Co. (“Keepsake Lane,” “we,” “us,” or “our”).

By using our website or placing an order, you agree to these Terms.

1. Eligibility

You must be legally permitted to enter into a purchase agreement in your place of residence to use our website and purchase our products.

If you are using our website on behalf of another person or organization, you represent that you have authority to do so.

2. Products

We make reasonable efforts to display our products, colors, designs, measurements, and other product information accurately.

However, slight variations may occur due to differences in displays, lighting, manufacturing processes, materials, or other factors.

Product availability may change without notice.

3. Personalized Products

Personalized products are created using information submitted by the customer.

You are responsible for reviewing personalization information before placing your order.

Changes to personalization information may be requested within 12 hours of placing an order. Once an order has entered production, changes cannot be made.

Additional terms concerning personalization are provided in our Personalization & Order Changes Policy.

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including where there is an obvious pricing or product-description error, suspected fraud, payment problems, or circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund where required.

5. Pricing

Prices are displayed in the applicable currency shown on our website.

We reserve the right to change prices, promotions, product offerings, and other commercial terms at any time.

A price change will not affect an order that has already been accepted, except where required to correct an obvious error or otherwise permitted by law.

6. Payment

Orders must be paid using an available payment method at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping

We currently ship to the United States, Canada, and Australia.

Estimated processing and delivery times are provided in our Shipping Policy.

Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

8. Returns, Refunds, and Replacements

Our Refund, Return & Replacement Policy explains when refunds, replacements, and other remedies may be available.

We do not accept change-of-mind returns as a general policy.

Nothing in our policies is intended to exclude or limit consumer guarantees or other legal rights that cannot lawfully be excluded.

9. Customer Content

If you submit photographs, text, names, artwork, or other content for personalization, you represent that you have the necessary rights and permissions to provide that content for use in fulfilling your order.

You must not submit content that infringes another person's intellectual property, privacy, publicity, or other legal rights, or that violates applicable law.

10. Intellectual Property

All content on our website, including designs, graphics, photographs, text, logos, product descriptions, and other materials, is owned by or licensed to Keepsake Lane Co. unless otherwise stated.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit our website content without prior written permission.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website security or operation

  • Introduce malicious code or harmful technology

  • Use automated methods to improperly access or collect website information

  • Impersonate another person or entity

  • Submit fraudulent or misleading information

12. Third-Party Services

Our website may rely on third-party services and technologies to provide payment processing, website functionality, analytics, advertising, shipping, customer support, and other services.

Third-party services may have their own terms and privacy policies.

13. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes or limits any warranty, consumer guarantee, statutory right, or remedy that cannot legally be excluded or limited.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Keepsake Lane Co. will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms limits liability or rights where such limitation is prohibited by applicable law.

15. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after an update means that the updated Terms will apply to future use and purchases, to the extent permitted by law.

16. Governing Law

These Terms are subject to applicable laws.

Nothing in this section is intended to deprive consumers of mandatory rights or protections available under the laws of the country or jurisdiction where they reside.

17. Contact Us

If you have questions about these Terms, contact:

Keepsake Lane Co.
Email: info@keepsakelaneco.store