Shipping Policy

We currently ship to the United States, Canada, and Australia.

Processing Time

Orders are generally processed within 1–2 business days.

Personalized orders are prepared using the information submitted at checkout.

Estimated Delivery

United States: 5–7 business days
Canada: 8–10 business days
Australia: 8–10 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs, or other circumstances outside our control.

Holiday Orders

During busy holiday periods, shipping carriers may experience increased delays. We recommend ordering early if your purchase is intended for a specific holiday or event.

Any holiday shipping deadlines displayed on our website will take priority over the general estimates above.

Incorrect Address

Please carefully check your shipping address before placing your order.

If an order cannot be delivered because an incorrect, incomplete, or invalid address was provided by the customer, no refund or replacement will be issued.

Delayed or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

info@keepsakelaneco.store

We will review the shipment and help determine the next steps.

International Orders

Customers receiving orders in Canada or Australia may be responsible for applicable customs duties, taxes, or other import charges imposed by their country.

Important

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.