Refund & Replacement Policy

Because many of our products are made specifically for each customer, we do not accept returns or refunds for change of mind.

Change of Mind

We do not offer refunds, returns, or exchanges because you:

Changed your mind
No longer want the product
Ordered the wrong item or variation
Entered incorrect personalization information
Dislike a design or color that matches the product listing

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery at:

info@keepsakelaneco.store

Please include:

Your order number
A description of the problem
Clear photos of the product
Photos of the packaging if relevant

We may request additional information if needed.

If the issue is approved, we will offer a replacement or refund, depending on the circumstances.

You will not normally need to return the defective or damaged item.

Personalization Preview

For personalized products, a preview is provided as you enter your personalization. Please carefully review your preview, as the information shown in the preview will be used to produce your final product.

Incorrect Personalization

Please carefully check your personalization information before placing your order.

If an item was made according to the information you provided, incorrect spelling, names, dates, or other information entered by the customer are not considered a product defect.

See our Personalization Policy for information about making changes after ordering.